{"id":3249,"date":"2014-06-05T09:39:36","date_gmt":"2014-06-05T08:39:36","guid":{"rendered":"http:\/\/www.dog-tag.nl\/?page_id=3249"},"modified":"2021-10-08T11:22:43","modified_gmt":"2021-10-08T10:22:43","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1632168146127\"><strong class=\"schema-faq-question\">Do you really deliver on a 24 hour basis?<\/strong> <p class=\"schema-faq-answer\">Yes, all orders placed before 4 pm and paid with IDEAL or Paypal will be shipped the same day (except Sundays and holidays).<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168161526\"><strong class=\"schema-faq-question\">Can the identity plates\/Dog tags discolor by water\/swimming?<\/strong> <p class=\"schema-faq-answer\">No, the tags are made of a high quality, skin-friendly metal.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168187604\"><strong class=\"schema-faq-question\">Do the Dog Tags come standard with silencers?<\/strong> <p class=\"schema-faq-answer\">No, Dog Tags come standard without silencers.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168212344\"><strong class=\"schema-faq-question\">Can I order two different texts when ordering a set of Dog Tags?<\/strong> <p class=\"schema-faq-answer\">No, a Dog Tag consists of two tags with identical text.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168263451\"><strong class=\"schema-faq-question\">Do I have to enter the text twice when ordering a Dog Tag?<\/strong> <p class=\"schema-faq-answer\">No, the text only needs to be entered once. On both tags the text is the same.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168282140\"><strong class=\"schema-faq-question\">Do you also have colored tags and\/or silencers?<\/strong> <p class=\"schema-faq-answer\">Yes and no. We supply only silver-colored metal tags. Colored tags often contain only a layer of coating and are therefore often of inferior quality. However, we do supply the original black silencers as well as various colored silencers. You can order these via the order form.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168318098\"><strong class=\"schema-faq-question\">Is it also possible to pay in advance (without a one-time authorization)?<\/strong> <p class=\"schema-faq-answer\">Yes, that is also possible. Keep in mind that the order will be shipped after your payment is received. It does of course mean that the delivery time will be longer, because your order will be sent as soon as the payment is on our account. If you paid in advance please indicate that clearly in details \/ comments. When paying always mention: order number, name and order date.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168363670\"><strong class=\"schema-faq-question\">Is it possible to receive an invoice for accounting purposes?<\/strong> <p class=\"schema-faq-answer\">No problem, please specify in details \/ comments.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168381874\"><strong class=\"schema-faq-question\">I placed an order, but days later I still have not received anything. What should I do?<\/strong> <p class=\"schema-faq-answer\">Fortunately, this almost never happens, if it does take longer, do not panic. The post (PostNL) can take longer than 24 hours. However, if the order has not arrived after 5 working days, please contact us. (Please take into account possible longer delivery times due to Sundays and holidays)<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168475262\"><strong class=\"schema-faq-question\">What are the delivery times in Belgium?<\/strong> <p class=\"schema-faq-answer\">In Belgium we cannot work with one-time authorizations, this obviously extends the delivery time. Once the amount of the order is on our account, the order will be sent. Practice shows that the order sometimes 2 to even 6 days on the road. (Please take into account any longer delivery times due to Sundays and holidays)<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168494693\"><strong class=\"schema-faq-question\">I have placed an order, but there is a spelling error. What should I do?<\/strong> <p class=\"schema-faq-answer\">This is always annoying, therefore all our orders are carefully made and triple checked before shipment. You will always receive an e-mail for confirmation and checking, containing the information you provided. If, despite this, there is an error in the text, please call us. If it is an error on our part, the order will of course be resent free of charge. If it is an error in the text provided, then unfortunately we cannot reimburse you.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1632168536417\"><strong class=\"schema-faq-question\">Do you charge shipping costs?<\/strong> <p class=\"schema-faq-answer\">We charge \u20ac2,50 for shipping your order.<\/p> <\/div> <\/div>\n\n<p class=\"wp-block-paragraph\">Do you have a complaint or comment tell us, are you satisfied tell others via our Facebook page!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you have a complaint or comment tell us, are you satisfied tell others via our Facebook page!<\/p>\n","protected":false},"author":260,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3249","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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Paypal gaan nog dezelfde dag de deur uit (met uitzondering van zon- en feestdagen).\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168161526\",\"position\":2,\"url\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168161526\",\"name\":\"Kunnen de identiteitsplaatjes\\\/Dog tags verkleuren door water\\\/zwemmen?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nee, de plaatjes zijn namelijk vervaardigd van een hoogwaardig en huidvriendelijk metaal.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168187604\",\"position\":3,\"url\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168187604\",\"name\":\"Worden de Dog Tags standaard met silencers geleverd?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nee, Dog Tags worden standaard zonder silencers geleverd.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168212344\",\"position\":4,\"url\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168212344\",\"name\":\"Kan ik bij een bestelling van een set Dog Tags twee verschillende teksten bestellen?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nee, een Dog Tag bestaat uit twee plaatjes met een identieke tekst.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168263451\",\"position\":5,\"url\":\"https:\\\/\\\/www.dog-tag.nl\\\/en\\\/frequently-asked-questions\\\/#faq-question-1632168263451\",\"name\":\"Moet ik bij een bestelling van een Dog Tag de tekst 2x invoeren?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nee, de tekst hoeft slechts 1x ingevoerd te worden. 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Tag","url":"https:\/\/www.dog-tag.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.dog-tag.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.dog-tag.nl\/wp-content\/uploads\/2019\/02\/cropped-cropped-logo-dogtag-225.png","contentUrl":"https:\/\/www.dog-tag.nl\/wp-content\/uploads\/2019\/02\/cropped-cropped-logo-dogtag-225.png","width":220,"height":85,"caption":"Dog Tag"},"image":{"@id":"https:\/\/www.dog-tag.nl\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/dog.tag.nl"]},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168146127","position":1,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168146127","name":"Leveren jullie echt op basis van 24 uur?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, alle bestellingen die voor 16.00 uur zijn besteld zijn betaald met IDEAL e.o. Paypal gaan nog dezelfde dag de deur uit (met uitzondering van zon- en feestdagen).","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168161526","position":2,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168161526","name":"Kunnen de identiteitsplaatjes\/Dog tags verkleuren door water\/zwemmen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nee, de plaatjes zijn namelijk vervaardigd van een hoogwaardig en huidvriendelijk metaal.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168187604","position":3,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168187604","name":"Worden de Dog Tags standaard met silencers geleverd?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nee, Dog Tags worden standaard zonder silencers geleverd.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168212344","position":4,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168212344","name":"Kan ik bij een bestelling van een set Dog Tags twee verschillende teksten bestellen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nee, een Dog Tag bestaat uit twee plaatjes met een identieke tekst.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168263451","position":5,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168263451","name":"Moet ik bij een bestelling van een Dog Tag de tekst 2x invoeren?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nee, de tekst hoeft slechts 1x ingevoerd te worden. Op beide plaatjes staat dezelfde tekst.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168282140","position":6,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168282140","name":"Heeft u ook gekleurde plaatjes en\/of silencers?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja en nee. Wij leveren uitsluitend zilverkleurige metalen plaatjes. Gekleurde plaatjes bevatten vaak slechts een laag coating en zijn hierdoor vaak van mindere kwaliteit. Wel leveren wij naast de originele zwarte silencers ook verschillende gekleurde silencers. Deze kunt u via het bestelformulier bestellen.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168318098","position":7,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168318098","name":"Is het ook mogelijk om vooraf te betalen (dus zonder eenmalige machtiging)?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, dat is ook mogelijk. Hou wel rekening met een langere levertijd dat de bestelling pas zal worden verstuurd als uw betaling is ontvangen. Het houdt uiteraard wel in dat de levertijd langer zal worden, uw bestelling zal namelijk worden verstuurd, zodra de betaling op onze rekening staat. Indien u vooraf betaald geeft u dat dan wel duidelijk aan bij bijzonderheden\/opmerkingen. Bij de betaling altijd vermelden: ordernummer, naam en besteldatum.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168363670","position":8,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168363670","name":"Is het mogelijk om i.v.m de boekhouding ook een factuur te krijgen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Geen probleem, graag vermelden bij bijzonderheden \/opmerkingen.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168381874","position":9,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168381874","name":"Ik heb een bestelling gedaan, maar dagen later heb ik nog steeds niets ontvangen. Wat moet ik doen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Dat komt gelukkig bijna nooit voor, indien het toch langer duurt, raakt u dan niet in paniek. De post (PostNL) kan in de praktijk langer duren dan 24 uur. Is de bestelling echter na 5 werkdagen nog niet binnen, neem dan contact met ons op. (graag rekening houden met evt. langere levertijden door zon- en feestdagen)","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168475262","position":10,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168475262","name":"Wat zijn de levertijden in Belgi\u00eb?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In Belgi\u00eb kunnen wij niet werken met eenmalige machtigingen, hierdoor wordt de levertijden vanzelfsprekend langer. Zodra het bedrag van de bestelling op onze rekening staat, zal de bestelling worden verzonden. De praktijk leert, dat de bestelling soms 2 tot zelfs 6 dagen onderweg kan zijn. (houdt u hierbij wel rekening met evt. langere levertijden door zon- en feestdagen)","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168494693","position":11,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168494693","name":"Ik heb een bestelling gedaan, maar er is een spelfout gemaakt. Wat moet ik doen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Dit is altijd vervelend, daarom worden al onze bestellingen zorgvuldig gemaakt en driemaal gecontroleerd voor de verzending. U krijgt altijd ter bevestiging en ter controle een e-mail met daarin de door u verstrekte gegevens. Mocht er desondanks toch een fout in de tekst zijn, belt u ons dan op. Indien het een fout van onze kant betreft wordt uiteraard de bestelling kosteloos opnieuw verstuurd. Mocht het een fout in de aangeleverde tekst zijn, dan kunnen wij dat helaas niet vergoeden.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168536417","position":12,"url":"https:\/\/www.dog-tag.nl\/en\/frequently-asked-questions\/#faq-question-1632168536417","name":"Rekenen jullie verzendkosten?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Wij rekenen \u20ac2,50 voor het verzenden van uw bestelling.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Marc Klis","author_link":"https:\/\/www.dog-tag.nl\/en\/author\/marcklis18dt\/"},"uagb_comment_info":0,"uagb_excerpt":"Do you have a complaint or comment tell us, are you satisfied tell others via our Facebook page!","_links":{"self":[{"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/pages\/3249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/users\/260"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/comments?post=3249"}],"version-history":[{"count":3,"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/pages\/3249\/revisions"}],"predecessor-version":[{"id":12429,"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/pages\/3249\/revisions\/12429"}],"wp:attachment":[{"href":"https:\/\/www.dog-tag.nl\/en\/wp-json\/wp\/v2\/media?parent=3249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}